ACSD-46541: An admin user cannot create a credit memo if an order item is deleted

The ACSD-46541 patch fixes the issue where an admin user cannot create a credit memo if an order item is deleted. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.21 is installed. The patch ID is ACSD-46541. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.4.3-p1

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.4.0 - 2.4.3-p3

Issue

Once a product is deleted, you cannot create a credit memo in the Commerce Admin.

Steps to reproduce:

1. Log in to the Commerce Admin.
2. Create an order.
3. Invoice the order.
4. Delete the product from the order.
5. Click on the [!UICONTROL Credit Memo] link on the order edit page.
6. Click on [!UICONTROL Refund Offline] to create a credit memo.

Expected results:

A credit memo is created successfully.

Actual results:

The Following products with requested SKUs were not found: SKU001 error displays.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: [!DNL Quality Patches Tool] > Usage in the [!DNL Quality Patches Tool] guide.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about [!DNL Quality Patches Tool], refer to:

• [!DNL Quality Patches Tool] released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using [!DNL Quality Patches Tool] in our support knowledge base.

For info about other patches available in QPT, refer to [!DNL Quality Patches Tool]: Search for patches in the [!DNL Quality Patches Tool] guide.