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ACSD-47520: customers lose reward points when a credit memo is created
ACSD-47520: customers lose reward points when a credit memo is created
The ACSD-47520 patch fixes the issue where customers lose reward points when a credit memo is created. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.25 is installed. The patch ID is ACSD-47520. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.
Affected products and versions
The patch is created for Adobe Commerce version:
Adobe Commerce (all deployment methods) 2.4.5
Compatible with Adobe Commerce versions:
Adobe Commerce (all deployment methods) >=2.4.0 <2.4.6
NOTE
The patch might become applicable to other versions with new [!DNL Quality Patches Tool] releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches
package to the latest version and check the compatibility on the QPT landing page . Use the patch ID as a search keyword to locate the patch.
Issue
Customers lose reward points when a credit memo is created.
Steps to reproduce :
Go the Adobe Commerce Admin > [!UICONTROL Store] > [!UICONTROL Settings] > [!UICONTROL Configuration] > [!UICONTROL Customers] > [!UICONTROL Reward Points] .
Change the setting:
[!UICONTROL Enable Reward Points Functionality] = Yes
[!UICONTROL Enable Reward Points Functionality on Storefront] = Yes
[!UICONTROL Customers May See Reward Points History] = Yes
[!UICONTROL Refund Reward Points Automatically] = No
[!UICONTROL Deduct Reward Points from Refund Amount Automatically] = Yes
Go to the Admin > [!UICONTROL Store] > [!UICONTROL Other Settings] > [!UICONTROL Reward Exchange Rates] and click on [!UICONTROL Add New Rate] .
Add new rate (1:1) and flush the cache.
Create a customer and add 10 reward points to this account.
Go to the Admin > [!UICONTROL Sales] > [!UICONTROL Orders] > [!UICONTROL Create New Order] > Select the customer created in the previous step.
Select any product whose price is greater than the reward points.
Place an order via any payment method and the reward points.
Create an invoice for the order.
Create a credit memo, but do not refund the reward points.
Expected results :
Actual results :
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
To learn more about [!DNL Quality Patches Tool], refer to:
For info about other patches available in QPT, refer to [!DNL Quality Patches Tool]: Search for patches in the [!DNL Quality Patches Tool] guide.
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