Skip to main content

Adobe Commerce Support Knowledge Base content has migrated to Adobe Experience League.

Effective May 1, 2025, the Adobe Commerce Help Center will no longer be accessible, and users will be unable to view historical support cases created within the system.

This page has moved to Adobe Experience League and will be redirected soon.

ACSD-47937: price drop notifications not sent due to application-level caching

  • Updated

ACSD-47937: price drop notifications not sent due to application-level caching

The ACSD-47937 patch fixes the issue where price drop notifications are not always sent due to application-level caching. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.26 is installed. The patch ID is ACSD-47937. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.4 and 2.4.5-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.4, 2.4.5, and 2.4.5-p1
NOTE

The patch might become applicable to other versions with new [!DNL Quality Patches Tool] releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the QPT landing page. Use the patch ID as a search keyword to locate the patch.

Issue

Customers are not getting product price drop email for subsequent product price changes.

Steps to reproduce:

  1. Enable [!UICONTROL Product Alert] for both [!UICONTROL Price Changes] and [!UICONTROL Back in Stock] in [!UICONTROL Store] > [!UICONTROL Configuration] > [!UICONTROL Catalog] > [!UICONTROL Product Alert].

  2. Enable [!UICONTROL Display Out of Stock Products].

  3. Create a simple product (ABC) with qty = 0.

  4. Create a customer from the storefront and subscribe to the above product to get product alerts for price drops.

  5. Start the product alert for customers.

    bin/magento queue:consumers:start product_alert

  6. Drop the price for the ABC product.

  7. Trigger the product alert cron.

    php n98-magerun2.phar sys:cron:run catalog_product_alert

  8. Drop the price for the ABC product again.

  9. Trigger the product alert cron.

    php n98-magerun2.phar sys:cron:run catalog_product_alert
NOTE

If you are not familiar with [!DNL n98] tool, then you can run bin/magento cron:run command as usual and monitor cron_schedule table to make sure catalog_product_alert job gets success status.

Expected results:

The second price drop email is sent.

Actual results:

The second price drop email is not sent.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about [!DNL Quality Patches Tool], refer to:

For info about other patches available in QPT, refer to [!DNL Quality Patches Tool]: Search for patches in the [!DNL Quality Patches Tool] guide.

Was this article helpful?
0 out of 0 found this helpful
Return to top