ACSD-49497: order still processing after shipment and partial refund

The ACSD-49497 patch fixes the issue where the order status remains as processing after shipment and a partial refund is applied. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.27 is installed. The patch ID is ACSD-49497. Please note that the issue was fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.4.5-p1

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.3.7 - 2.4.5-p1

Issue

The status of a new order remains in the [!UICONTROL Processing] state even after shipment and a partial refund is applied.

Steps to reproduce:

1. Create an order with multiple items.
2. From [!UICONTROL Admin], create an invoice for the order.
3. From [!UICONTROL Admin], create a credit memo and refund an item only partially.
4. From [!UICONTROL Admin], request shipping for the remaining items in the order.
5. Observe the order status.

Expected results:

The status of the order should be [!UICONTROL Complete].

Actual results:

The status of the order remains [!UICONTROL Processing].

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: [!DNL Quality Patches Tool] > Usage in the [!DNL Quality Patches Tool] guide.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about [!DNL Quality Patches Tool], refer to:

• [!DNL Quality Patches Tool] released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using [!DNL Quality Patches Tool] in our support knowledge base.

For info about other patches available in QPT, refer to [!DNL Quality Patches Tool]: Search for patches in the [!DNL Quality Patches Tool] guide.