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ACSD-48694: Invalid state change requested error prevents customer from placing order
Invalid state change requested error prevents customer from placing order
The ACSD-48694 patch fixes the issue where the error
Invalid state change requested prevents a customer from placing an order. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.27 is installed. The patch ID is ACSD-48694. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7. Affected products and versions
The patch is created for Adobe Commerce version:
Adobe Commerce (all deployment methods) 2.4.4
Compatible with Adobe Commerce versions:
Adobe Commerce (all deployment methods) 2.3.7 - 2.37-p4, 2.4.1 - 2.4.6
The patch might become applicable to other versions with new [!DNL Quality Patches Tool] releases. To check if the patch is compatible with your Adobe Commerce version, update the
magento/quality-patches package to the latest version and check the compatibility on the
QPT landing page. Use the patch ID as a search keyword to locate the patch.
Invalid state change requested prevents a customer from placing an order.
Steps to reproduce:
Add a slight delay during the
/estimate-shipping-methods request by including a
app/code/Magento/Quote/Model/GuestCart/GuestShippingMethodManagement.php::estimateByExtendedAddress() function, so the
/estimate-shipping-methods request is completed after the
/shipping-information when going from shipping step to payment step during checkout.
Configure the session to use [!DNL Redis] with the
disable_locking: 1 setting. Open
[!UICONTROL Stores] > [!UICONTROL Configuration] > [!UICONTROL Customers] and enable [!UICONTROL Persistent Shopping Cart]. Log in as a customer and add a product to the cart.
Let the customer session expire. Persistent cookie and the cart still persists.
Now go to checkout, add the shipping address and navigate to the payment section.
Go back to the home page or any other page and log in with the customer account.
Let the session expire again.
Now go directly to the checkout page and navigate to the payment step.
Try to place the order.
There is no error.
Order is placed successfully and a
Thank you page is shown.
Invalid state change requested is displayed, but the order is placed. Apply the patch
To apply individual patches, use the following links depending on your deployment method:
To learn more about [!DNL Quality Patches Tool], refer to:
For info about other patches available in QPT, refer to
Patches available in QPT in the [!DNL Quality Patches Tool] guide.
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