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ACSD-49513: Remote storage synchronization fails

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ACSD-49513: Remote storage synchronization fails because of 0-byte files

The ACSD-49513 patch fixes the issue where the remote storage synchronization fails because of 0-byte files. This patch is available when the [!DNL Quality Patches Tool (QPT)] 1.1.30 is installed. The patch ID is ACSD-49513. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.3 - 2.4.4-p3
NOTE

The patch might become applicable to other versions with new [!DNL Quality Patches Tool] releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the [!DNL Quality Patches Tool]: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The remote storage synchronization fails because of 0-byte files.

Steps to reproduce:

  1. Configure the AWS S3 as the remote storage.
  2. Execute [bin/magento remote-storage:sync] to make sure the synchronization works properly at the beginning.
  3. Create a 0-byte file inside the [pub/media].
  4. Execute [bin/magento remote-storage:sync] again.

Expected results:

Since the AWS S3 accepts 0-byte files on the S3 direct push, there is no error.

Actual results:

The following error happens:

Uploading media files to remote storage.
In File.php line 387:
  The file or directory "pub/media/xxxx.file" cannot be copied to "*.amazonaws.com/media/xxxx.file"

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

Additional steps required after the patch installation

(This section is optional; there might be some steps required after applying the patch to fix the issue.)

To learn more about [!DNL Quality Patches Tool], refer to:

For info about other patches available in QPT, refer to [!DNL Quality Patches Tool]: Search for patches in the [!DNL Quality Patches Tool] guide.

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