Magento BI is designed to be easy to use and to give you control over your data. If you can’t figure out how to troubleshoot a problem or complete a task in Magento BI, submit a support ticket.
Below is a list of Magento BI topics or issues users often have questions on. Links to articles that may help complete the task or troubleshoot the issue are provided. Even if the articles don’t provide the solution, they describe the information to include when submitting a ticket.
There are some things our support team won't do. Check our MBI Service Policies for the complete rundown.
|Feature guidance||Learn how to use Magento BI features.|
|Transform data||Learn how to calculate new columns on the tables in your data warehouse.|
|Data discrepancy||Learn how to troubleshoot data discrepancies.|
|Reproduce an analysis||Learn how to reproduce an outside report - from a SQL query, an Excel spreadsheet, or another document.|
|Conduct a new analysis||Learn how to create new metrics and reports.|
|Report a defect||Documenting and reporting a defect.|
|Structural database changes||Learn about data migration services.|
Search the MBI User Guide for other merchant documentation and tutorials.