Having connection issues? Authorizing an integration grants Magento BI the required privileges to pull data from a third party service. Re-authorization is required when these privileges are revoked.
This could happen due to a number of reasons:
- an issue with the third party service
- authentication token expiration
- a change made on your administrative account
- or an internal issue within Magento BI
The status of all integrations is on the Integrations page (Manage Data > Integrations):
To re-authenticate, you may have to re-enter your account credentials. In some cases, you may be required to generate new API keys for the problem integration. Click the name of the problem integration to begin the reauthorization process.
If the problem persists after checking and/or re-entering your credentials, feel free to contact us.