Submit a support ticket

In this article:

• Submit a support ticket using:
  • Help Center start page
  • Your Magento account page
  • Your Magento Cloud Account page
• Information in your support ticket

Submit a ticket from Help Center start page

To submit a new support ticket using the starting page of Magento Help Center, follow these steps:

1. Access the Magento Help Center at https://support.magento.com/hc/en-us.
2. Make sure you are logged in to Help Center. If not, log in.
3. Click Submit a ticket in the upper-right corner. (The Submit a ticket link will only be displayed for customers with an email linked to a valid support agreement.)
   
4. Fill in the fields.
5. Click Submit.

If you are logged in and still not seeing the link, please refer to the "Submit a ticket" link not displayed on Magento Help Center start page article. 

Submit a ticket from Magento Account page

To submit a new support ticket using your Magento Account page, follow these steps:

1. Log in to your Magento Account (see detailed instructions).
2. Click the Support tab.
   
3. The Help Center start page loads for you.
4. Make sure you are logged in to Help Center. If not, log in.
5. Click Submit a ticket in the upper-right corner.
   
6. Fill in the fields.
7. Click Submit.

Submit a ticket from Magento Cloud Account page

To submit a new support ticket using your Magento Cloud Account page, follow these steps:

1. Log in to your Magento Cloud Account.
2. Click the Support link at the page top.
3. The Help Center start page loads for you.
4. Make sure you are logged in to Help Center. If not, log in.
5. Click Submit a ticket in the upper-right corner.
6. Fill in the fields.
7. Click Submit.

Information in your support ticket

The fields, marked with a red asterisk (*), are required and must be filled in. If you leave any of those fields empty, you will not be able to submit your ticket.

See Ticket fields explained for more details.