In this article:
- Log in before submitting a ticket
- Submit a support ticket using:
- Information in your support ticket
- Troubleshooting
Log in before submitting a ticket
You must log in to Help Center to submit the support tickets. Non-authenticated users cannot submit support tickets.
Submit a ticket from Help Center start page
To submit a new support ticket using the starting page of Magento Help Center, follow these steps:
- Access the Magento Help Center at https://support.magento.com/hc/en-us.
- Make sure you are logged in to Help Center. If not, log in.
- Click Submit a ticket in the upper-right corner.
- Fill in the fields.
- Click Submit.
You must log in to the Help Center using your Magento Account to submit a support ticket. Until you are logged in, the Submit a ticket link is not displayed.
Submit a ticket from Magento Account page
To submit a new support ticket using your Magento Account page, follow these steps:
- Log in to your Magento Account (see detailed instructions).
- Click the Support tab.
- The Help Center start page loads for you.
- Make sure you are logged in to Help Center. If not, log in.
- Click Submit a ticket in the upper-right corner.
- Fill in the fields.
- Click Submit.
Submit a ticket from Magento Cloud Account page
To submit a new support ticket using your Magento Cloud Account page, follow these steps:
- Log in to your Magento Cloud Account.
- Click the Support link at the page top.
- The Help Center start page loads for you.
- Make sure you are logged in to Help Center. If not, log in.
- Click Submit a ticket in the upper-right corner.
- Fill in the fields.
- Click Submit.
Information in your support ticket
The fields, marked with a red asterisk (*), are required and must be filled in. If you leave any of those fields empty, you will not be able to submit your ticket.
See Ticket fields explained for more details.
Troubleshooting
- "Submit a ticket" link not displayed on Help Center start page (read more)