Using the shared access functionality, you may provide a limited access to your Magento Account for other people to let them work with your support tickets.
You can provide and manage shared access using your Magento Account page at https://account.magento.com.
Who might need shared access?
Below are the examples (not a complete list!) of people who might require shared access to your Magento Account:
- Trusted employees and managers
- Partners
- System integrators
- Service providers