All articles in the Knowledge Base are grouped into categories and sections. They are:
- Troubleshooting: articles that show how to solve a particular issue.
For example, if you cannot perform an operation because of an error message, this is where you might find the solution.
- How to: articles with detailed steps on how to perform a particular operation.
- FAQ: answers to the most common, frequently asked questions.
To find articles through navigating the categories, follow these steps:
- Go to the Knowledge Base landing page at https://support.magento.com/hc/en-us.
- Click a category.
- The list of all articles in that category is displayed. Browse through the articles, find the one you need, then click it.