This article provides the possible solutions for the Commerce Admin login issue, where you are redirected back to the login form with the following error message: "Your account is temporarily disabled". The suggested solution is checking and correcting the admin user database settings.
Affected editions and versions:
All Adobe Commerce versions and editions
- Go to the Commerce Admin page.
- Enter your credentials and click Sign in.
You get logged in to the Commerce Admin.
You are redirected back to the login form, with the following error message displayed: "Your account is temporarily disabled. Please try again later".
- Create a database backup.
- Use a database tool such as phpMyAdmin, or access the DB manually from the command line. In the
admin_userdatabase table, for your admin user record, check if
is_activeis set to "
NULL. Reset these values, if required.