Installation stops at about 70%

This article provides a fix for when installation stops at about 70%.

Issue

During installation using the Setup Wizard, the process stops at about 70% (with or without sample data). No errors display on the screen.

Cause

Common causes for this issue include:

• The PHP setting for max_execution_time
• Timeout values for nginx and Varnish

Solution:

Set all of the following as appropriate.

All web servers and Varnish

1. Locate your php.ini using a phpinfo.php file.

2. As a user with root privileges, open php.ini in a text editor.

3. Locate the max_execution_time setting.

4. Change its value to 18000 .

5. Save your changes to php.ini and exit the text editor.

6. Restart Apache:

   • CentOS: service httpd restart
   • Ubuntu: service apache2 restart

   If you use nginx or Varnish, continue with the following sections.

nginx only

If you use nginx, use our included nginx.conf.sample or add a timeout settings in the nginx host configuration file to the location ~ ^/setup/index.php section as follows:

location ~ ^/setup/index.php {
    .....................
    fastcgi_read_timeout 600s;
       fastcgi_connect_timeout 600s;
}

Restart nginx: service nginx restart

Varnish only

If you use Varnish, edit default.vcl and add a timeout limit value to the backend stanza as follows:

backend default {
.....................
      .first_byte_timeout = 600s;
}

Restart Varnish.

service varnish restart