This article provides a solution for the issue when Fastly Image Optimization (IO) is disabled by default with a notification to contact Fastly to enable image optimization. (The Fastly Cloud Image Optimizer is a real-time image manipulation and optimization service that speeds up image delivery by serving bandwidth-efficient images.)
Affected products and versions
- Magento Commerce Cloud 2.2.x., 2.3.x
On the Fastly Configuration page, next to the Fastly IO Snippet, you see the Current state: _disabled _with the following message underneath: Please contact your sales rep or send an email to email@example.com to request image optimization activation for your Fastly service.
The site may not be live yet. There are processes in place to pre-load the site when it goes live in the Fastly database.
Create a Support ticket and request image optimization.