This article provides a patch for the Magento Commerce issue when a customer gets a 404 error when they attempt to access Advanced Reporting. After this patch is installed, users will be able to access Advanced Reporting.
To check if this patch could solve this issue, first review the logs by using the following command:
zgrep analytics_collect_data var/log/support_report.log var/log/support_report.log.1.gz
If you see the
Not valid cipher error, apply the attached patch.
For a solution to seeing a 404 error page when trying to connect to Advanced Reporting on Magento Commerce Cloud review Advanced Reporting 404 error on Magento Commerce Cloud.
Affected products and versions
Magento Commerce 2.2.6
A customer gets a 404 error when they attempt to access Advanced reporting.
To fix the issue, please apply the patch attached to this article. To download it, scroll down to the end of the article and click the file name, or click the following link:
How to apply the patch
See How to apply a composer patch provided by Magento for instructions.