Access New Relic services

This article explains how customers with sufficient license/subscription authorization can access select New Relic services:

• New Relic Infrastructure can be used to monitor infrastructure performance.
• New Relic APM, an application performance monitoring tool which provides insights into application performance trends.

Customers using Adobe Commerce on cloud infrastructure Pro plan architecture who wish to use New Relic Infrastructure:

Customers using Pro architecture will get the New Relic Infrastructure service with subscription auto installed. These customers should have received an email containing an activation link from New Relic when their Adobe Commerce project was created. After following the email’s instructions to register their New Relic account, users should be able to log in on the New Relic login page with the username and password they created at the time.

Note : Customers using Pro architecture will have New Relic Application Performance Monitoring (APM), in addition to the New Relic Infrastructure service.

Customers using Pro architecture who forgot their password or did not activate their New Relic Infrastructure account:

If some customers received the email containing an activation link from New Relic and registered their New Relic account BUT subsequently forgot their user credentials they need to click on the New Relic login page and click "Forgot your password?". The username is their email address. They need to reset their password to log back into New Relic. Customers who do not remember receiving the email and want to use New Relic Infrastructure should also follow these steps.

Adobe Commerce on cloud infrastructure Starter plan architecture customers who want to use New Relic:

Starter architecture customers are not provided with the New Relic Infrastructure service as part of their subscription. However, they can use New Relic Application Performance Monitoring (APM) if they add a license by following the steps Connect to New Relic in our developer documentation.

Related Reading

To learn about New Relic services, see Investigate Performance in our developer documentation. You can also review Troubleshoot performance using New Relic on Adobe Commerce on cloud infrastructure in our support knowledge base.