Click on each question to reveal the answer details in each step of the troubleshooter.
a. YES – Proceed to Step 2.
b. NO – Maintenance or global outages. Check for estimated duration and updates.
a. YES – Login by ssh on integration branch (e.g. master). Kill and unlock cron jobs. This will kill cron jobs and reset the status. Run
php vendor/bin/ece-tools cron:kill and then
php vendor/bin/ece-tools cron:unlock.
b. NO – Proceed to Step 16.
a. YES – Identify long running processes, kill process, and monitor deployments for reoccurrence.
b. NO – Proceed to Step 17.
a. YES – Try Disabling the third-party extensions and running the deployment (to see if they are the cause of the problem), especially if there are extension names in any errors.
b. NO – Proceed to Step 19.