Magento prompts customers to log in but provides invalid link

The article provides a link to the patch for a known Magento 2.3.5 issue, where customers are prompted to log in, but the link to resend a confirmation email does not work.

Affected products and versions

• Magento Commerce 2.3.5
• Magento Commerce Cloud 2.3.5

Issue

Magento prompts customers to log in by displaying this message: "This account is not confirmed. Click here to resend confirmation email". The Click here link should open the Send confirmation link page, but is inactive.

Solution

A patch for this issue is available in Magento Technical Resources: Resend account confirmation email link issue patch for Magento 2.3.5. A permanent fix will be available in Magento 2.3.6, which is scheduled for release in Q4 2020.

See How to apply a composer patch provided by Magento for instructions on how to apply a composer patch.

Related reading

• Magento Support Knowledge Base articles for Magento 2.3.5 known issues: 

  • Multi-shipping orders with a virtual product not processed correctly in Magento 2.3.5

  • Product comparison known issue in Magento 2.3.5

  • Country payment method issue in Magento Commerce Cloud and Magento Commerce 2.3.5 and 2.3.5-p1

  • Bulk action product count known issue in Magento 2.3.5

  • Patch for Amazon Pay checkout issue in Magento 2.3.5-p1

• Magento Commerce 2.3.5 Known Issues in Magento Developer Documentation