Magento 2.3.5 known issue: virtual product multi-ship orders

This article explains a known issue in Magento 2.3.5 where a multi-shipping order containing a virtual product is not processed correctly. 

Affected products and versions

• Magento Commerce 2.3.5
• Magento Commerce Cloud 2.3.5

Issue

Steps to reproduce

1. On the storefront, add physical and virtual products to the cart. 
2. Proceed to checkout and select Check Out with Multiple Addresses.
3. Add all the required information and place the order.

Expected result

Orders are placed for all products successfully. 

Actual result

The order for the virtual product is empty. 

Fix

A fix will be available in Magento 2.3.6, which is scheduled for release in Q4 2020.

Related reading

• Magento Support Knowledge Base articles for Magento 2.3.5 known issues: 
  

  • Product comparison known issue in Magento 2.3.5

  • Bulk action product count known issue in Magento 2.3.5

  • Country payment method issue in Magento Commerce Cloud and Magento Commerce 2.3.5 and 2.3.5-p1

  • Magento prompts customers to log in but provides invalid link

  • Patch for Amazon Pay checkout issue in Magento 2.3.5-p1

• Magento Commerce 2.3.5 Known Issues in Magento Developer Documentation