Magento 2.4.0: refresh on Customer's Activities does not work

This article provides a solution for a Magento 2.4.0 known issue when an admin user creates an order for a customer and the refresh buttons on the Customer's Activities side panel does not work.

Affected products and versions

• Magento Commerce version 2.4.0
• Magento Commerce Cloud version 2.4.0 

Issue

Steps to reproduce:

1. Go to Magento admin panel > Sales > Orders.
2. Click the Create New Order button.
3. Select the created customer.
4. Go to the storefront as the created customer.
5. Go to the Product page. Click the Refresh button on the Recently Viewed Products section of Customer's Activities.
6. Go back to the storefront.
7. Place an order using the created products.
8. Go back to the Magento admin panel and click the Refresh button of the Last Ordered Items section of Customer's Activities.
9. Go back to the storefront. Add the created product to the Comparison List.
10. Go back to the Magento admin panel. Click the Refresh button of the Products in Comparison List section of Customer's Activities.
11. Go back to the storefront.
12. Remove the created product from the Comparison List.
13. Go back to the Magento admin panel.
14. Click the Refresh button of the Recently Compared Products section of Customer's Activities.
15. Go back to the storefront.

Expected result:
1. The name of the product should appear in the Recently Viewed Products section.
2. The name of the product should appear in the Last Ordered Items section.
3. The name of the product should appear in the Products in Comparison List section.
4. The name of the product should appear in the Recently Compared Products section.

Actual result:
The page is scrolled up every time a Refresh button is clicked. The name of the product does not appear in the proper section.

Solution

A workaround is the Admin user can update Customer's Activities by clicking the Update Changes button at the bottom of the sidebar. The issue is planned to be resolved in a Magento 2.4.1 patch.

Related reading

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