Vertex Address Cleansing: different addresses not allowed

This article talks about the solution for the issue when the user tries to enter a different billing and shipping address when Vertex address validation is enabled, the storefront will not let the user enter separate addresses.

Affected products and versions

• Magento Commerce and Magento Commerce Cloud 2.3.5.p1

Issue

Steps to reproduce

1. Go to Admin > Stores > Configuration > Sales > Address Cleansing.
2. Select Enabled from the Use Vertex Address Cleansing drop-down and Save Config.
3. Go to the frontend as a guest and add a product to the cart.
4. Click on the Cart icon and Proceed to Checkout.
5. Fill in the address fields.
6. Select desired Shipping Method and click Next.
7. Click on the Next button again.
8. Uncheck My billing and shipping address are the same and enter a new billing address (different to Address).
9. Click Update button, then click Update address.

Expected result

 The user sees different billing and shipping addresses.

Actual result

When the user hits update, the billing and shipping addresses revert to being the same.

Cause

Vertex address verification has failed.

Solution

Disable Vertex Address verification or upgrade to 2.4.0. 

Related reading

• Magento 2.4.0 known issue: Error message selecting local payment method displayed for some countries during checkout
• Magento 2.4.0 known issue: 404 error when removing rewards points on multi-shipping checkout
• Magento 2.4.0 known issue: orders display error
• Magento 2.4.0 B2B Admin can't add configurable product to quote
• Magento 2.4.0 known issue: Braintree payment methods do not show up in Multiple Addresses checkout
• Shipping labels creation known issue in Magento 2.4.0
• Magento 2.4.0 known issue - refresh on Customer's Activities does not work
• Magento 2.4.0 known issue - Export Tax Rates does not work
• Magento 2.4.0 known issue: “Add selections to my cart” button does not work
• Magento 2.4.0 known issue: raw message data display on storefront
• Magento 2.4.0 known issue: missing "Refund" label in Klarna
• Magento 2.4.0 known issue: two buttons missing on Create New Order page in Admin
• Magento Commerce 2.4.0 known issue: when Braintree is enabled, Venmo partial invoice issue
• Magento 2.4.0 known issue: Error message selecting local payment method displayed for some countries during checkout
• Magento 2.4.0 known issue: Amazon Pay enabled, payment methods missing when Return to standard checkout used
• Magento 2.4.0 known issue: 2.4.0 installation fails with outdated stores cache