Magento 2.3.6, 2.4.0-p1, 2.4.1 known issue: dotdigital login

This article describes a Magento 2.3.6, 2.4.0-p1, and 2.4.1 known issue where it is impossible to log in to dotdigital via the Admin Panel when the dotdigital account is enabled.

Affected products and versions

• Magento Commerce Cloud and Magento Commerce 2.3.6 (Safari browser only)
• Magento Commerce Cloud and Magento Commerce 2.4.0-p1 (Safari browser only)
• Magento Commerce Cloud and Magento Commerce 2.4.1 (Safari browser only)

Issue

Prerequisites:

1. dotdigital account exists.
2. Valid dotdigital API credentials exist in Magento.

Steps to reproduce:

1. Go to Stores > Configuration > DOTDIGITAL > Chat Settings > Enabled is set to Yes.
2. Click on Configure in Configure Chat Widget or Configure Chat Teams.

Expected result:

Chat settings page should open successfully via Admin Panel.

Actual result:

Unable to log in to dotdigital.

Solution

Workaround: use an alternative browser to Safari for this particular situation.

Related Reading

Magento 2.4.1 Known Issue - Vertex address not validating with different shipping/billing addresses