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Adobe Commerce Support Knowledge Base content has migrated to Adobe Experience League.

Effective May 1, 2025, the Adobe Commerce Help Center will no longer be accessible, and users will be unable to view historical support cases created within the system.

This page has moved to Adobe Experience League and will be redirected soon.

Access the Adobe Commerce Customer Support Guide

  • Updated

Access the Adobe Commerce Customer Support Guide

The Adobe Commerce Customer Support Guide explains customer support offerings and how to utilize them. This includes best practices for the support relationship, collecting information needed for diagnosis, customer support priority, submitting a support request, and links to resources. This guide is accessible from the downloads section on your Magento account page. To access:

  1. Go to the Magento account login page.
  2. Log in with your Magento username and password.
  3. In the left navigation bar, click Downloads.
  4. In the right pane, click Merchants - Resources for Getting Started. access_magento_commerce_customer_support_guide.png
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