This article explains how month-to-month Magento MBI Essentials clients can cancel their subscriptions or update their payment method for their existing subscriptions.
Affected products and versions
- MBI Essentials - Only relevant for month-to-month Essentials clients. Not for customers who have access to Essentials as part of their commerce contract.
MBI Essentials: update/cancel subscriptions
For MBI Essentials clients to cancel their subscriptions or update their payment methods they must be the primary account holder for the Magento account. The steps are:
- Navigate to account.magento.com and log in.
- Click Magento > My Products and Services > Magento Business Intelligence, and click Show Details next to the license you want to update.
- Select Update Payment Method or Cancel License.