MDVA-13203 patch: 503 error homepage post full reindex

The MDVA-13203 Adobe Commerce patch fixes the issue where your site is showing a maintenance page and there are CRITICAL: SQLSTATE[23000]: Integrity constraint violation errors in the system.log. The patch ID is MDVA-13203. This patch is available when the Quality Patches Tool (QPT) 1.0.13 is installed.

Affected products and versions

The patch is created for Adobe Commerce version: Adobe Commerce on cloud infrastructure 2.2.4.

Compatible with Adobe Commerce versions: Adobe Commerce (all deployment methods) 2.3.0-2.4.1.

Issue

Steps to reproduce:

1. Go to the affected URL.
2. You see the maintenance page.
3. Check that the site is not in maintenance status via SSH:

    bin/magento maintenance:status
    Status: maintenance mode is not active
    List of exempt IP-addresses: none

4. Look at system.log:

grep critical -i var/log/system.log |tail

[2018-09-04 17:05:18] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '4613' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb4e994da5_88027289` (`entity_id`,`score`) VALUES (?, ?),... (?, ?), (?, ?) [] []
[2018-09-04 17:05:21] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '4613' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb51579943_52333638` (`entity_id`,`score`) VALUES (?, ?),...,(?, ?) [] []
[2018-09-04 17:05:47] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1350' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb6b7028f4_68065024` (`entity_id`,`score`) VALUES (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?) [] []
[2018-09-04 17:05:47] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1350' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb6b7885a9_23360993` (`entity_id`,`score`) VALUES (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?) [] []

date

Tue Sep  4 17:06:11 UTC 2018

Expected results: You should see the site.

Actual results: The maintenance page shows because of database consistency issues.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.