This article provides a solution for when you receive 403 errors when trying to access the Site-Wide Analysis Tool on Adobe Commerce.
Affected products and versions
Adobe Commerce on cloud infrastructure 2.4.1 and later.
Issue
You get a 403 error when trying to access the Site-Wide Analysis Tool.
Steps to reproduce:
Log in to the Commerce Admin panel and click Reports > System Insights > Site-Wide Analysis Tool.
Expected result:
You see the Site-Wide Analysis Tool.
Actual result:
You see: Error 403.
Solution
To make sure that the Site-Wide Analysis Tool has the proper access to your application, run the following command in the CLI. Replace <store URL> with your store URL:
curl -sIL -X GET <store URL>/swat/key/index | grep HTTP
HTTP/2 403
Take steps depending on the response code you get.
403 Forbidden response code
If the response code is 403, you may have Cloudflare bot protection which is blocking Site-Wide Analysis Tool. To access the tool, whitelist its IP's:
- 107.23.33.174
- 3.225.9.244
- 3.88.83.85
Correct 200 response code and JSON output
If the response is the correct 200 code and JSON output, submit a support ticket to escalate the issue with Site-Wide Analysis Tool access.
500 (Fatal error) response code
If a response code is 500 (Fatal error), please install the MDVA-38526 patch. Use one of the following links to download the patch, depending on the type of patch you want:
The patch is applicable for Adobe Commerce on cloud infrastructure versions 2.4.1 and later.
Response not JSON
If the response output is not JSON, it could be because of PWA/Headless implementation. If you are using Headless implementation, update the UPWARD configuration to bypass requests to Adobe Commerce Origin. To do this, in the Adobe Commerce Admin, under Stores > Configuration > General > Web > UPWARD PWA Configuration > Front Name Allowlist, add swat.
If you are still not able to access the Site-Wide Analysis Tool, when you log in next time in to the Commerce Admin panel and navigate to Reports > System Insights > Site-Wide Analysis Tool, submit a support ticket.