MDVA-26639: no order items in new order confirmation email template

The MDVA-26639 patch fixes the issue when a new order is created, the order items are missing in a confirmation email template.

This patch is available when the Quality Patches Tool (QPT) 1.0.20 is installed. The patch ID is MDVA-26639. Please note that the issue was fixed in Adobe Commerce 2.3.6.

Affected products and versions

The patch is created for Adobe Commerce version: Adobe Commerce on cloud infrastructure 2.3.3-p1

Compatible with Adobe Commerce versions: Adobe Commerce on-premises and Adobe Commerce on cloud infrastructure 2.3.3-p1-2.3.5-p2

Issue

Steps to reproduce:

1. Go to Stores > Configuration > Sales > Sales Emails > New Order Confirmation and select Template: New Pickup Order.
2. Go to Sales > Order: Select a order, then go to Information, and select Send Mail.

Expected results:

The order items show in the customer order email, as expected.

Actual results:

The order items are missing in the customer order email. The same applies if you create a new template and select a template New Order or New Order (Luma).

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to the Patches available in QPT section.