MDVA-37224: Unable to pay "negotiable quote" with PayFlow Pro
The MDVA-37224 patch fixes the issue when customers are not able to pay for a Negotiable Quote with Paypal PayFlow Pro. This patch is available when the Quality Patches Tool (QPT) 1.0.23 is installed. The patch ID is MDVA-37224. Please note that the issue is scheduled to be fixed in Adobe Commerce version 2.4.3.
Affected products and versions
- The patch was designed for Adobe Commerce on cloud infrastructure 2.3.6-p1
- The patch is also compatible with Adobe Commerce on-premises and Adobe Commerce on cloud infrastructure 2.3.3-2.4.2-p1
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the
magento/quality-patches package to the latest version and check the compatibility on the QPT landing page. Use the patch ID as a search keyword to locate the patch.
- Adobe Commerce with installed B2B module
- Company functionality enabled
- Negotiable Quote functionality enabled
- A company user exists
- PayPal PayFlow Pro payment method is enabled and configured
- PayPal PayFlow Pro payment method is allowed for B2B
- 2 products with different prices have been created
Steps to reproduce:
- Open the Storefront.
- Add Product 1 to the shopping cart.
- Create a Negotiable Quote for Product 1.
- Add Product 2 to the shopping cart.
- From Admin, accept the Negotiable Quote created in Step 3.
- From the Storefront, open this Negotiable Quote and proceed to checkout.
- Select the Payment Method = PayPal PayFlow Pro at the Review and Payments step.
- Place the order.
- The order is successfully placed, as expected.
- PayPal sends email with the correct information to the customer, as expected.
- The webpage hangs, and does not complete the order.
- PayPal sends confirmation to the customer with zero values, similar to this Example:
Order ID: A1xxxxxxxxx
Order Placed: Monday, April 21, 2021 01:12:12 PM PDT
Shipping Amount: $0.00
Tax Amount: $0.00
Amount of Transaction: $0.00
Payment Type: Visa
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
To learn more about Quality Patches Tool, refer to:
For info about other patches available in QPT, refer to the Patches available in QPT section.