MDVA-39986: Unable to place orders in admin in Safari browser on macOS

The MDVA-39986 patch fixes the issue where users are unable to place orders in the admin using the Safari browser on macOS. This patch is available when the Quality Patches Tool (QPT) 1.1.2 is installed. The patch ID is MDVA-39986. Please note that the issue was fixed in Adobe Commerce 2.4.3.

Affected products and versions

The patch is created for Adobe Commerce version:

Adobe Commerce (all deployment methods) 2.4.2-p1

Compatible with Adobe Commerce versions:

Adobe Commerce (all deployment methods) 2.4.2-p1 - 2.4.2-p2

Issue

Users are not able to place orders in the admin using the Safari browser on macOS.

Steps to reproduce:

1. Place an order.
2. Go to the admin using Safari browser on macOS and open the order you created earlier.
3. Click on Reorder.
4. Try to update Product Quantity.

Expected results:

Users should be able to re-order using the Safari browser on macOS.

Actual results:

Users get a JS error where the spinning wheel appears and runs endlessly.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.