MDVA-39384: Unable to save custom customer attribute for company user

The MDVA-39384 patch solves the issue where the custom customer attribute for a company user is not saved. This patch is available when the Quality Patches Tool (QPT) 1.1.2 is installed. The patch ID is MDVA-39384. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.4.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.4.1

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.3.1 - 2.3.6, 2.4.1 - 2.4.3

Issue

Custom customer attribute for a company user is not saved.

Prerequisites:

B2B modules are installed.

Steps to reproduce:

1. Go to Stores > Settings > Configuration > B2B Features and set the Enable Company to Yes.
2. Create a custom customer attribute:
   • Values Required: Yes (optional, enable it so the validation error is displayed).
   • Show on Storefront: Yes.
   • Forms to Use In: All available in the list.
3. Create a Company and log in as the company admin.
4. Navigate to Company Structure in your account.
5. Click on the Add User link.
6. Fill the form including the custom attribute.
7. Click Save.

Expected results:

The custom attribute values are saved with the new company user.

Actual results:

The custom attribute values are NOT saved with the new company user.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.