This article provides a solution for the issue when cart price rule coupons are not working properly. Merchants set up a coupon for single use and customers are able to use it multiple times.
Affected products and versions
Adobe Commerce (all deployment methods) 2.3.6 and above, 2.4.2 and above.
Merchants set up a coupon for single use and customers are able to use it multiple times.
- Create a coupon and configure the coupon to single use.
- Proceed to checkout.
- Use the coupon that you just created.
- Proceed to checkout again and use the same coupon.
The coupon can only be used once. A message displays: The coupon code "COUPON_NAME" is not valid.
The coupon can be used more than once.
Merchants do not have
sales.rule.update.coupon.usage consumer set up and running that results in improper behavior.
sales.rule.update.coupon.usage consumer to the
... 'cron_consumers_runner' => array [ 'cron_run' => true, 'max_messages' => 20000, 'consumers' => array [ 'sales.rule.update.coupon.usage' ] ], ...
For detailed steps, refer to Manage message queues > Configuration in our developer documentation.
Message Queues Overview in our developer documentation.