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The Adobe Commerce Support Knowledge Base has migrated to the Adobe Commerce Documentation section of Adobe Experience League.
Click Support Knowledge Base to access our new Knowledge Base Home.
Knowledge Base articles, as well as other Commerce documentation, will be still searchable and available when creating support tickets from the Adobe Commerce Help Center.

  1. Adobe Commerce Help Center
  2. Troubleshooting
  3. Miscellaneous
Miscellaneous
  • Issues after disabling a module
  • Turn off hourly Amazon emails when using Adobe Commerce
  • Redirect back to the Commerce Admin login form with "Your account is temporarily disabled" error
  • Login redirect when trying to login to Commerce Admin
  • Redirect back to the Commerce Admin login form with "Your current session has been expired" error
  • Cached images are not loaded after 2.2.X to 2.3.X upgrade
  • New customers not displayed in Customer grid after CSV import
  • Redirect to parent environment when accessing new Integration environment
  • Custom server-side scripts not executed in pub media directory
  • Cannot change Search Engine using Commerce Admin (Search Engine menu is inaccessible)
  • Fastly caching is not working on Adobe Commerce on cloud infrastructure
  • Error purging Fastly cache on Cloud (The purge request was not processed successfully)
  • Admin passwords saved as plain text to actions log
  • Blockers launching on Adobe Commerce on cloud infrastructure
  • Error running the `setup:di:compile` command manually
  • Redis unserialize error `setup:static-content:deploy`
  • Main Menu (Categories) not displayed on subpages with Fastly enabled
  • Changes to categories are not being saved
  • run `setup:static-content:deploy` deployed_version.txt issue
  • Redis issue delay Commerce Admin login or checkout
  • Scheduled Content Staging updates not displayed with stale Fastly cache
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