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The Adobe Commerce Support Knowledge Base has migrated to the Adobe Commerce Documentation section of Adobe Experience League.
Click Support Knowledge Base to access our new Knowledge Base Home.
Knowledge Base articles, as well as other Commerce documentation, will be still searchable and available when creating support tickets from the Adobe Commerce Help Center.

  1. Adobe Commerce Help Center
  2. Troubleshooting
  3. Site down or unresponsive
Site down or unresponsive
  • Site not accessible due to origin cloaking
  • Site fails to load due to maintenance mode left enabled
  • 503 error accessing Adobe Commerce in web browser
  • Adobe Commerce site down troubleshooter
  • Site down troubleshooting diagram
  • Applying a patch takes your site down
  • Error 404 on all pages due to Content Staging issue
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